Navigating the Challenges of Team Management in Enterprise Digital Transformation -by Sterling Tomas

 

Navigating the Challenges of Team Management in Enterprise Digital Transformation

-by Sterling Tomas

Effective team management is critical for successful enterprise digital transformation, particularly when implementing a Customer Relationship Management (CRM) system and supporting infrastructure for a global corporation. This article explores the challenges of managing a team across different communication channels and delegating tasks based on personnel availability and suitability. It also covers effective strategies for identifying the root cause of issues, reinforcing trust within the team, and tracking progress using metrics such as Earned Value, project schedules, and milestones.

The first challenge of managing a team in enterprise digital transformation is communication. With team members spread across different locations and time zones, communication can become fragmented and disjointed. Email, Slack, Zoom, in-person meetings, and phone calls all have their advantages and disadvantages. It is essential to establish clear communication protocols and ensure that team members use the most appropriate channel for the situation. For example, email is useful for longer-form communication, whereas a quick chat on Slack is best for immediate questions or updates.

Delegating tasks is another challenge when managing a team. It is essential to assign tasks based on personnel availability and suitability. It is not always possible to assign tasks based on personal preferences or work styles. However, managers must ensure that team members are assigned tasks that play to their strengths and interests while meeting the overall objectives of the project.

Identifying the root cause of issues is critical to ensure that problems do not recur. Regular conversations and meetings can help identify the root cause of issues. This requires a culture of open communication and feedback, where team members feel comfortable sharing their concerns and suggestions. Reinforcing trust within the team is also critical. Trust enables team members to work collaboratively and share their knowledge and expertise without fear of judgement or repercussions.

Tracking progress is essential to ensure that the project is on track and meeting its objectives. Metrics such as Earned Value, project schedules, and milestones provide valuable insights into the progress of the project. Earned Value provides a measure of how much work has been completed, whereas project schedules help managers determine whether the project is on track. Milestones provide a way to break down the project into smaller, manageable pieces, making it easier to track progress and identify potential issues.

Effective team management requires a balance of communication, delegation, problem-solving, trust-building, and progress tracking. A successful team manager must be a good communicator, delegator, problem-solver, and motivator. They must also be committed to building trust within the team and tracking progress using metrics that provide valuable insights into the project's progress.

Why did the project manager cross the road? To get to the other milestone!

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